1. 14-Day Money-Back Guarantee
We want every student, shopkeeper, working professional, and home-based learner to feel 100% confident in their learning journey. If you enroll in our flagship Professional Office Automation course, you are entitled to a full, no-questions-asked refund within 14 calendar days from your enrollment approval date, provided you have not completed more than 50% of the course curriculum.
2. How to Request a Refund
To initiate a refund request, send an email to billing@shiningbits.com from the email address registered on your student profile. Include:
- Your full registered name
- Your assigned Student ID (e.g.
STU-2026-XXXX) - Your Cohort Batch ID (e.g.
BATCH-SEP26) - A brief note explaining why the program did not fit your routine (used solely to improve future courses).
Refunds are processed to your original payment method within 5 to 7 business days.
3. Academic Honor Code
To preserve the credibility of your completion certificate and ensure fairness across our global cohort, every student agrees to:
- Complete all practical assignments, spreadsheet worksheets, and presentation templates honestly using their own effort.
- Not share their private student portal login credentials or classroom video sessions with non-enrolled individuals.
- Treat instructors, teaching assistants, and fellow cohort members with dignity, respect, and professionalism.
4. Zero Hidden Fees
Course enrollment fees are comprehensive. There are no additional fees for template downloads, lecture access, or digital certificate issuance.
5. Academic Inquiries
For billing support or academic honor code questions, please contact:
ShiningBits Student Support
Email: support@shiningbits.com